Refund and cancellation policy

Last updated: October 19, 2026. This page is a plain-English template written for a small sole-proprietor business. It is not legal advice and has not yet been reviewed by a lawyer.

Try it free first

The one-time scan is free and needs no card, so you can see what LookalikeGuard finds before paying.

Cancelling

Plans are monthly. Cancel any time in Settings > Manage billing. Your plan stays active until the end of the period you've paid for, and you won't be charged again. Monitoring and alerts stop when the period ends; your account moves to the free plan.

Refunds

• First payment: if you're not happy, email us within 14 days of your first payment and we'll refund it in full.
• Later renewals: we don't normally refund partial months, but if something went wrong on our side (for example, monitoring wasn't running), email us and we'll make it right.
• Charged by mistake after cancelling, or charged twice: we refund it.

How refunds are paid

Payments go through Stripe Managed Payments, where Stripe (through its Link service) is the seller of record. Refunds go back to the original payment method through Stripe, including any tax collected on the refunded amount, and usually show up in 5-10 business days. Stripe may also handle refund requests or disputes directly under its own terms. Your card statement may show "LINK.COM".

How to ask

Email hello@lookalikeguard.com from your account email with the date of the charge. We reply within 2 business days.